Refund policy

Returns You have 30 days from the day your order is delivered to request a return. Sale items can be returned too.

What qualifies Pieces must be unworn and unaltered (grillz unmolded), in their original packaging, with proof of purchase. Custom and personalized pieces, like name pendants, are final sale unless they arrive damaged, defective or wrong. Gift cards can't be returned.

How to start a return Email stoneworldgoldz@gmail.com with your order number and the piece you want to return. We reply within 1 to 2 business days with the return address and next steps. Please wait for our reply before you ship anything, because packages sent without a return request can't be accepted.

Return shipping You pay return shipping. If your piece arrived damaged, defective or wrong, we cover it.

Damaged, defective or wrong items Check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo, and we will replace it or refund it.

Exchanges To switch a size or color, return the piece and place a new order once your return is approved.

Refunds When your return arrives, we inspect it and email you whether it's approved. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few more days to post it. Original shipping charges are refunded only when the return is our mistake, or where the law requires it.

EU and UK customers If your order ships to the European Union or the United Kingdom, you also have the right to cancel within 14 days of delivery for any reason, under the same condition rules.

Questions Email stoneworldgoldz@gmail.com